Returns & Exchanges
At Taza Chocolate, we stand behind the quality of our stone-ground organic chocolate and want you to be completely satisfied with your purchase. If your order arrives damaged or incorrect, please reach out to our team within 14 days of receipt for a replacement or refund.
Contact Customer Support
Email our team at hello@tazachocolate.com with your order number and a brief description of the issue.
Provide Documentation
To help us resolve the issue quickly, please include photos of any damaged product or shipping boxes as they arrived.
Await Verification
Our quality assurance team will review your request within 48 business hours to determine the best resolution for your edible products.
Receive Resolution
Once approved, we will either ship a fresh replacement order at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing